Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the TM Motor Group website, mobile application, and related services (together, the “Platform”), including the online store, member account, loyalty points, and booking service. By creating an account, placing an order, booking a service, or otherwise using the Platform, you agree to these Terms.

The Platform is operated by TM Motor Group (“TM Motor”, “we”, “us”), with headquarters at Jl. DR. Sitanala No. 2, Neglasari, Tangerang, Indonesia. You can reach us via WhatsApp at 0819 305 99998 or through the contact details published on the Platform.

1. Eligibility and accounts

You must be at least 18 years old, or have the consent of a parent or legal guardian, to create an account and complete a purchase. You are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us promptly if you suspect unauthorised use.

You agree to provide accurate information (name, email, WhatsApp number, address, and other details we reasonably request). We may suspend or close an account that is used fraudulently, abusively, or in breach of these Terms.

Guest checkout may be available for certain orders. Guest orders are not stored in a member account history.

2. Products, prices, and availability

We sell motorcycle spare parts, lubricants, accessories, and related goods. Product photos, descriptions, SKUs, and specifications are provided for identification. Minor differences in colour or packaging may occur. Stock is held across our branches and may change without notice.

Prices are displayed in Indonesian Rupiah (IDR) and may change at any time before you complete checkout. Promotions, vouchers, shipping discounts, and loyalty redemptions are subject to their own rules and may be withdrawn.

We may cancel or refuse an order if an item is out of stock, priced in error, suspected of fraud, or cannot be fulfilled to your location.

3. Orders and payment

An order is an offer to buy. A contract is formed when we accept the order (for example when payment is confirmed or we start processing). You will receive the order code and status through the Platform.

Payment methods currently offered may include instant payment (Midtrans and its channels such as virtual account, QRIS, e-wallet, or cards) and manual bank transfer. You must complete payment within the time stated at checkout. Unpaid orders may be cancelled automatically and any reserved stock released.

For manual transfer, you must upload valid proof of payment. We may reject unclear or mismatched proof. Payment processing is handled by third-party providers; their terms also apply.

Taxes, shipping fees, and payment-channel service fees (if any) are shown before you confirm the order. You are responsible for paying the total amount due.

4. Shipping, pickup, and delivery

You may choose delivery by courier or pickup at a designated branch, as offered at checkout. You must provide a complete, accurate shipping address and a reachable WhatsApp number.

Delivery estimates are indicative and depend on the courier, destination, and stock location. Risk of loss passes in accordance with the courier’s terms once the parcel is handed over. Please inspect the package on arrival and keep the unboxing evidence if you intend to raise a claim.

Failed delivery caused by an incorrect address, unanswered calls, or refusal to receive may result in return shipping costs being charged to you, at our reasonable discretion.

5. Cancellations, returns, and refunds

You may cancel an unpaid order through the Platform while its status still allows cancellation. After payment, cancellation is subject to our review and whether the order has been packed or shipped.

Returns for defective, incorrect, or damaged goods must be reported within a reasonable time after receipt (typically 2 × 24 hours for visible damage, or as stated on the product or invoice). We may require photos, the order code, and the unused product in original packaging.

Change-of-mind returns are not guaranteed for spare parts, electrical components, or items that have been installed, used, or whose seals have been broken, except where required by Indonesian consumer law.

Approved refunds are returned via the original payment method or another method we agree with you, after we receive and inspect the goods. Shipping costs for returns caused by customer error may be borne by you.

6. Loyalty points and vouchers

Member points, tiers (for example Bronze, Silver, Gold), and vouchers are promotional benefits, not cash. They have no value outside the Platform, may expire, and may be adjusted if an order is cancelled, refunded, or found to be abusive. Points from in-store service or retail may follow separate cashier rules.

Vouchers are limited, non-transferable unless we say otherwise, and cannot be exchanged for cash.

7. Booking service

Service booking on the Platform is a request for a workshop slot, not a guaranteed repair outcome. Slots have limited capacity. Please arrive no later than 15 minutes after the booked time. We may cancel or reschedule for operational reasons (including public holidays or branch closures shown on the calendar).

You must provide a reachable WhatsApp number and accurate vehicle information. Booking from the mobile app requires a logged-in account.

8. Acceptable use

You must not: misuse another person’s account; scrape or attack the Platform; post unlawful, defamatory, or infringing content; manipulate prices, points, or vouchers; or use the Platform for any purpose that violates Indonesian law.

Product reviews must be honest and based on a genuine purchase. We may hide reviews that violate our guidelines.

9. Intellectual property

The TM Motor name, logos, product listings, photos, and Platform software are owned by us or our licensors. You may not copy, resell, or commercially exploit them without written permission.

10. Disclaimers and liability

The Platform is provided on an “as available” basis. We do not warrant uninterrupted access or that every listing is error-free. To the extent permitted by law, we are not liable for indirect or consequential losses, courier delays outside our control, or losses caused by inaccurate data you provided.

Nothing in these Terms limits rights that cannot be excluded under Indonesian consumer protection law.

11. Changes

We may update these Terms from time to time. The latest version will be posted on this page with an updated date. Continued use of the Platform after the change constitutes acceptance, except where the law requires additional notice or consent.

12. Governing law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute shall first be resolved amicably. If unresolved, it shall be submitted to the courts of Tangerang, Indonesia, unless mandatory law provides otherwise.

13. Contact

Questions about these Terms: WhatsApp 0819 305 99998, or visit our headquarters at Jl. DR. Sitanala No. 2, Neglasari, Tangerang. Please include your order or booking code if relevant.